The best return doesn’t happen at all
We help you make the right purchase decision.
Even before you buy, you get the most accurate impression of our products: The better informed you are, the less likely you have to return something. Take advantage of our detailed views and information on spare parts, sizes for clothing and shoes as well as our service offers. It is equally important that the goods arrive undamaged and that you receive help quickly if you have any questions or problems. All this not only means a good buying experience and satisfied customers, it also helps us to save resources, avoid unnecessary CO2 emissions and thus have a positive impact on our planet.
Helpful links to assist you with your purchase decision:
Size charts for clothing, shoes and tyres
Tips on how to find the right frame size
ROSE FAQ
Finding the right road bike saddle
MTB suspension forks – info & tips before buying
Gravel Guide
Responsible returns management –
this is our process
We always have at least eight full-time employees available to inspect our returns. Goods that are completely flawless are booked directly back into our warehouse. As soon as goods processing is necessary (e.g. cleaning, repackaging), the goods are separated, processed and then stored. Goods, that have visual defects but are technically flawless are sold as B-stock via the webshop. This allows us to return 99 per cent of returns to the cycle.
In addition to continuously improving our product descriptions, we also take into account your reasons for returning items. This enables us to react even better and more efficiently . If you have further ideas or suggestions for improving and avoiding returns, please contact us.
Returns Register
One of our guiding principles is to ensure that the life cycle of a product is as long as possible. This also includes responsible handling of returned products, which in quite a few other companies are disposed of for the sake of simplicity.
We are certified
Here at ROSE Bikes, we have taken the following measures:
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We guide our customers to the desired product by providing precise information on size, colour, fit and form, as well as illustrations and instructions.
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We are committed to avoiding returns, waste, and disposal of goods.
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We ask about the reasons for returns in order to constantly improve our offers and services.
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We take every opportunity to prepare returned items for resale.
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We offer reasonable warranties and repair services that extend beyond statutory periods.
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Donations are passed on to employees and associations, provided the products do not have any safety-relevant defects.
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All our returns are processed domestically to counteract exploitation in low-wage countries.
- Find out more about the "Save Our Returns"-seal here (german): retouren.info/die-idee
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