•  50 000 produkter tillgängliga för direktleverans
  •  Gratis retur (inom EU)
  •  Personlig betjäning
  •  30 dagars returrätt
  •  Montering i Tyskland
DELIVERY TIMES - DELAY OF DELIVERIES
We’re sorry to say that there might be some delivery delays for you due to the current situation. Right now the delivery of your order requires a few days more than the listed delivery time.

We are doing are very best to get your order to you as soon as possible.

FAQ: THE MOST IMPORTANT INFORMATION FOR THE CURRENT SITUATION

  • Delays with the returns process

    • Due to the changes in our logistics operations to protect our colleagues, processing your returns could take 1-2 weeks longer
    • We will send you an info via email as soon as your return has been scanned by us and processed.
  • Orders in progress - all details in your customer account

    We can process orders as usual. In your customer account you will find all relevant information about your order. If you still have questions, please contact our customer service by e-mail or chat.
  • Bicycle pick-up at the stores - starting 20.04. / 27.04.

    You can now pick up your bike starting April 20th in our Bocholt and Posthausen stores and starting April 27th in our Munich store! Schedule an appointment for your pick on our website. While the handover will not be quite as extensive as you are used to getting from us, we will do our best to answer all your questions and fulfil your wishes. And naturally if you have questions you can contact your bike consultant at any time.
  • Click & Collect not possible right now in Bocholt and Munich

    Please understand that right now our stores in Bocholt and Munich are unable to serve as Click&Collect stations for package pick-up. This is only in regard to clothing, parts & accessories. You can pick up your bike as usual in the store, with an appointment. Our store in Posthausen though continues to offer the Click&Collect-Station
  • 30 day return policy remains

    Currently, the guidelines for returns from Germany do not change: The return period is still 30 days. For returns from abroad such as France, Italy, or Spain, we are extending the return period from 30 to 60 days due to the imposed restrictions.
  • Customer service continues to be reachable

    Yes, our customer service is still there for you. We are available for your calls Mo. - Fr. from 9:00 am to 1:00 pm. The rest of the time, feel free to send us a message via email anytime. We will do our best to answer you as soon as possible. Get in touch
  • Our steps to fight the spread of COVID-19

    Get in touch The health and safety of our colleagues, our customers and our partners is our highest priority. That is why, all colleagues who are able to do so work in home office. The logistics and production staff work in a multi-shift system with strict hygiene regulations and cleaning intervals to minimise meeting points and the risk of infection.
Dear ROSE customers,

Your well-being and that of our employees is of utmost importance to us. That’s why, in the current situation, we have decided to consistently place our social responsibility above our economic interests. In this way, we make an active contribution against the exponential spread of the Covid-19 virus. On this page we answer your questions about our service and our measures.
Only together we can succeed in slowing down the spread of the Corona virus. I ask you to please follow the politicians’ recommendations as well as hygiene guidelines and restrict your social contacts. Also avoid cycling in large groups. Stay at home, work on your bikes or train on your roller trainers – even if it’s hard.
Yours sincerely, Thorsten Heckrath-Rose
CEO ROSE Bikes

Customer Service

Got a question?

Contact us by e-mail!

Our customer service is still available for you, but is currently working in home office. Since there are occasional connection problems or delayed availability, we ask you not to contact the service by phone, but by e-mail. Thanks for your understanding.